Help

Frequently Asked Questions from Shoppers

Shopping
How will I be able to find specific products or merchants?
I have a question about a product
How do I use the mall-wide shopping cart?
Does Menumaker Food Mall stock the products?

Security
Is it safe to use my credit card online?
Do you have a privacy policy?
Why do I have to register to check-out?
Password problems / Can't sign in
I need to change my address or email
Am I going to receive unsolicited emails if I register?

Shipping/Ordering
Is there a minimum order amount?
How will I know if the merchant has received my order?
Who should I call if I have a question regarding an order?
What is Menumaker Food Mall's role in fulfilling orders?
What is your warranty policy?
Where can I find out the shipping rates and policies?
Do I have to pay GST on my order?
How do I cancel an order?

General
How do I contact Menumaker Food Mall?

How will I be able to find specific products or merchants?
There are three principal ways for online shoppers to find products or merchants at Menumaker Food Mall:

1. Browse through our many mall "levels". We have many levels that represent a particular category of products. Each level has a food manufacturer / supplier with featured products all focused on that product category.
2. Search for specific products or brands. If you are looking for a specific product or brand you can use our Advanced Search function which was specifically developed for in depth search of this site.
3. Search our manfacturer / merchant directory. Our directory contains an alphabetical listing of all or our merchant webstores.

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I have a question about a product
If you have questions about a particular product, please contact the manufacturer / merchant directly. Each merchant has their contact information available in their webstore. If you have been unsuccessful in contacting the merchant, please let us know so we can investigate.

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How do I use the mall-wide shopping cart?
Our "mall-wide" shopping cart allows you to select items from multiple merchants while only having to checkout one time. It is quick and easy to use. After you browse through the mall and add items to your shopping cart, you simply click "continue to checkout" and our shopping cart wizard will walk you through each step. Our "mall-wide" shopping cart features include:

• With one-click anywhere in our Mall you can easily review all of the items that you have in your shopping cart,
• You only have to provide your credit card information one time, at checkout,
• All charges are listed upfront including delivery so you know what you are paying for prior to inputting your credit card information,
• You can have products shipped to multiple recipients, multiple addresses and even use multiple credit cards, all in one checkout.

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Does Menumaker Food Mall stock the products?
No. When you shop at Menumaker Food Mall you are shopping with each individual manufacturer / merchant. Each of our merchants are responsible for maintaining their inventory and fulfilling their orders. Menumaker Food Mall provides the functionality for our merchants to flag their products if they become temporarily unavailable. Please contact the merchant directly if you have any questions.

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Is it safe to use my credit card online?
It is very safe to use your credit card at Menumaker Food Mall. Menumaker Food Mall gives you the most comprehensive protection available on the Web today. Menumaker Food Mall's Safe Shopping Guarantee protects you when you shop at any of the webstores in our mall, your information is never madr available to any other party whatsoever:

1. We guarantee your Credit Card Safety via SSL Encrypted Website Security
2. We guarantee your 100% Satisfaction when ordering products from any or our merchant webstores, and
3. We guarantee your Privacy by not releasing your personal information to any 3rd party.

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Do you have a privacy policy?
Yes. We recognize a fiduciary responsibility with the information that you provide to us and we do not release any personal information without first obtaining your express approval. Please refer to our Privacy Policy for complete details.

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Why do I have to register when checking out?
Safe shopping and Privacy are the two best reasons. Our mall-wide shopping cart allows you to easily select items from multiple stores while only having to "checkout" one time. The sign-out process invokes our SSL security protection and allows you an easier, more secure, and more pleasurable shopping experience. You are able to:

• Save time by moving more quickly through the checkout process
• Save your shipping and billing information - no more retyping every time you place an order
• Track your order. You can check the status of your orders from the My Account section
• See your order history, and
• Allows us to keep an eye on your order from the time it is placed to the time it is delivered

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I need to change my address or email
Online shoppers that need to change their address, email or any other contact information please Log-in and go to My Account. Here you can maintain and update your current profile.

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Password problems / Can't sign in
Returning shoppers - You should Log-in by clicking the "log-in" link at the top right hand corner of the web page. If you are having trouble signing on, please click the "Forgot your password?" link. If you forgot your username, you may have to re-register as a new shopper.

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Am I going to receive unsolicited emails if I register?
No. Our Privacy Policy precludes us from sharing any account information to third parties. Periodically, Menumaker Food Mall will send an email newsletter to inform you of new products, merchants or seasonal specials.

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Is there a minimum order amount?
Each manufacturer / merchant determines if they require a minimum order. This information is stated in their webstore for your information. Please visit the webstore or contact the manufacturer / merchant directly for details.

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How will I know if the merchant has received my order?
When you place a credit card order you will receive a confirmation email from Menumaker Food Mall. When Menumaker clears your payment, you will also receive an email confirming, when the merchant "ships" the order you will also receive an email indicating that the order has been settled and the necessary order tracking information. You can also check the status of your order in My Account.- just Log-In to view the status of your order.

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Who should I call if I have a question regarding an order?
You should contact the manufacturer / merchant directly. Each webstore has the necessary contact information for that merchant.

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What is Menumaker Food Mall's role in fulfilling orders?
All orders are placed directly with each merchant and fulfilled by each merchant. Menumaker Food Mall's role is similar to the landlord at your local shopping mall … we bought the land, built the facility and we are leasing space to our tenants (merchants). For your convenience we also provide a "mall-wide" shopping cart for credit card orders. This convenient feature allows you to select items from multiple merchants while only having to checkout one time.

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What is your warranty policy?
Each of our merchants has their own warranty and return policies. We require our merchants to clearly state these policies in their webstore. In addition, Menumaker Food Mall requires our merchants to comply with our safe shopping guarantee. Please contact the merchant directly and they will be able to answer any warranty or return questions.

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Where can I find out the shipping rates and policies?
Each merchant has their own shipping rates and policies, which are clearly disclosed in their webstore. If you have any questions regarding their shipping policies please contact the merchant directly.

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Do I have to pay GST sales tax on my order?
The Sales of Goods and Services within New Zealand requires the Manufacturer /Merchant to charge 12.5% GST (Sales Tax) on each order. Menumaker Food Mall calculates sales taxes in the “mall-wide” shopping cart.

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How do I cancel an order?
Once an order has been placed please contact Menumaker ASAP in order to make any changes or to cancel the order.

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How do I contact Menumaker Food Mall?
Menumaker Food Mall is located in Auckland New Zealand:
    Menumaker.co.nz.
    5 Marjorie Jayne Cres
    Otahuhu, Auckland.
    Phone:    (64 9) 270-2634
    Fax:         (64 9) 270-3396

For general inquiries you can contact Menumaker Food Mall at (64 9) 270-2634 or info@menumaker.co.nz

For sales information please call (64 9) 270-2634 or email at sales@menumaker.co.nz

For technical services please call (504) 278-3492 or email at webmaster@menumaker.co.nz

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